🔄 Returns & Refunds

Your satisfaction is our priority. Here's everything you need to know.

⏰ Return Period

You have 30 calendar days from the date of receipt of your order to initiate a return or report an issue.

✅ Accepted Return Conditions

• Item received defective or damaged
• Item not as described
• Item not received after the indicated deadline
• Wrong size or wrong color received

❌ What is not refundable

• Items returned without contacting us first
• Items that have been used, washed, or altered
• Returns initiated after 30 days
• Change of mind without a defect found (contact us, we are flexible)

📊 Refund Timelines

Situation	Timeline
Defective / not received item	Refund within 5 to 10 business days
Physical return accepted	Refund within 7 to 14 days after receipt
Store credit voucher	Immediate upon confirmation

📝 How to make a return?

📦 Return Shipping Costs

If the return is due to an error on our part (defective item, wrong item sent), we cover the return shipping costs.

For all other cases, return shipping costs are the responsibility of the customer.

🔄 Exchanges

Do you prefer an exchange rather than a refund? No problem. Contact us and we'll arrange it directly.